Natural items are not returnable. You have 14 days to return a product.
For all returns, here are the steps to follow:
- Log in to your tree account
- Go to My order history and details
- select the order
- Select the problematic item in the order
- wait for the acceptance of sapins.com
- Return the item(s) at your own expense, well packaged, to the post office near you
- Our postal address: Chaussée de Tubize 483A - bte 2 1420 Braine-l'Alleud (Belgium)
Contact us by mail: [email protected]
Refund within 10 days of receipt of the package.