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How do I calculate the size of my tree? |
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From the ground to the highest point of your tree. |
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The tree is included in a size category and can be inclided at the beginning as well as at the top of the category). |
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The pot, the cross or any other support is included in the measurement of your tree. |
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What are your tips for keeping a Nordmann as long as possible? |
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- Avoid an important and rapid temperature change. We therefore recommend that before you bring it into your living room, you keep your tree overnight in your |
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garage, for example. |
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- Avoid placing your tree too close to a heat source (radiator) |
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- Place your tree close to a window |
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Do you sell trees over 2 meters high with roots? |
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- No, we do not sell such trees because the roots are too large and the size of the pot and especially its weight would be too important. |
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How long can I expect to keep a beautiful cut tree? |
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- A Nordmann has an average lifespan of 4 to 5 weeks. Delivery is recommended as from November 27. |
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What are the delivery time frames for trees, decorations and accessories? |
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For Belgium and Luxembourg |
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Brussels, Walloon and Flemish Brabant every day except Sunday (between 20/11 and 23/12) |
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Flanders: Every Tuesday and Thursday (between 20/11 and 23/12) |
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Wallonia and Luxembourg: Every Monday and Wednesday (between 20/11 and 23/12) |
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Production time frame for flocked trees: 72 hours (between 20/11 and 23/12) |
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Artificial tree(s): 48h (every day of the year) |
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Decorations and accessories: 48h (every day of the year) |
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For France |
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Natural Tree(s): No delivery |
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Flocked Tree(s) : No delivery |
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Artificial tree(s) : 48 à 72h (every day of the year) via post |
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Decorations et accessories : 48 à 72 h (every day of the year) via post |
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What are the delivery prices for trees, decorations and accessories? |
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For Belgium and Luxembourg |
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Free delivery for all trees under 3 meters high |
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For deliveries via Go Fast, you will have the choice at an additional cost |
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if you wish the delivery to take place in half a day (8h to 12h or 12h to 20h). |
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if you wish the delivery to take place at a specific time (+ - 30 minutes). |
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For France |
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- Natural Tree(s): No delivery |
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- Flocked Tree(s) : No delivery |
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- Artificial tree(s) : 18,15€ at the address of your choice |
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- Decorations et accessories : 13,30€ at the address of your choice |
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How are the trees, decorations and accessories packaged when sending? |
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Our natural trees are delivered in a protective net. This makes it possible to avoid soiling your interior, to marking your walls during |
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While putting it in place and protecting the tree while in transport. |
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Our flocked trees are delivered in a micro-perforated plastic sheath. This is done for the same purposes as the protective net for natural fir. |
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Our accessories and decorations are delivered in a cardboard box with protection. |
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Can Sapins.be take care of the decoration of my tree? |
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Yes, Sapins.be offers a home decoration service. |
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When your tree is delivered, a team of decorators will decorate your tree according to the colours you have previously chosen. |
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What guarantees do you give regarding the quality of your trees? |
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Our trees are selected from our producers in order to guarantee top quality. |
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Nevertheless, the trees are natural products and it is therefore possible that the delivered tree does not correspond to the expected quality. If so, we |
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will of course replace the latter on the basis of a photograph and according to the delivery date. |
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If I order a tree with a cross, will it already be attached to my tree upon delivery? |
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We will take care of fixing the cross on the tree so that the tree is perfectly straight. |
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If I replant my tree with roots, will it survive? |
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We cannot guarantee 100% that it will grow. |
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However, our potted trees are grown in cultivation pots which gives them a better chances of recovery in the event of replanting. |
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We therefore estimate that the chances of your tree growing back is at around 60%. |
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Can I order a cut tree but without a cross? |
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Yes. However, when you order a cut tree on our website, you are offered the choice of a cross, a water stand or no support. |
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All you have to do is to uncheck the "cross" box. |
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