Everything people ask us before ordering
Height, delivery, falling needles, eco-cheques, the January collection. The answers are here — and if yours isn't, we do answer the phone.
- 4 to 5 weeksHow long a Nordmann lasts
- 18 Nov – 20 Dec2026 delivery window
- 48 hDecorations and artificial trees
- Eco-chequesPluxee, Edenred, Monizze
- 12,000+Customers since 2004
Which tree, which height, which stand
The four questions we get most often before a purchase.
No roots
With a wooden cross stand or none at all. The classic, up in ten minutes.
Cut, but fed
The stand holds a water reservoir that keeps the tree fresh for longer.
Roots kept intact
Wrapped in protective plastic. Goes into a pot or straight into the ground.
Roots and pot included
Lasts longer and can be replanted after the holidays.
How do I measure the height of my tree?
From the ground to the highest tip. The pot, the cross stand or any other base is included in the measurement.
Every tree belongs to a height category and may sit at either the low or the high end of that range.
How wide is the tree?
For an artificial tree, the diameter is shown on the product page when you select the height.
For a natural tree, count on roughly half its height.
Can I order a cut tree without a cross stand?
Yes. At checkout you are offered three options: a cross stand, a water stand, or no base at all. Simply select "No stand or cross".
Will the cross stand already be fitted on delivery?
Yes, we fit it ourselves so the tree stands perfectly straight when it arrives.
Do you sell trees over 2 metres with roots?
No. Above that height the root system is simply too large: the pot required would be both oversized and too heavy to handle.
When, where and at what price we deliver
We deliver throughout Belgium, from 18 November to 20 December 2026. The exact date depends on your address: the delivery calendar appears when you confirm your order, just before payment.
What are the delivery times?
We deliver within Belgium only.
Natural and flocked trees are delivered from 18 November to 20 December 2026. Allow 72 hours of production time for a flocked tree. Artificial trees, decorations and accessories ship within 48 hours, all year round.
How much does delivery cost?
For a natural tree, the price is calculated at checkout based on the tree and its height.
Artificial trees and decorations ship via Bpost: the rate depends on the size and weight of the parcel, and is also shown at checkout.
How are the trees packaged?
Natural trees travel in a protective net: your home stays clean, your walls unmarked during installation, and the tree is protected in transit.
Flocked trees are delivered in a micro-perforated plastic sleeve, on the same principle. Accessories and decorations arrive in a cardboard case with padding.
Can I change my delivery date?
Yes, until 2 pm on the day before delivery. A simple email with your order number is enough.
After that time, preparation has started and the route is fixed: the date can no longer be changed.
Keeping your tree beautiful until Epiphany
A Nordmann lasts four to five weeks. What makes the difference comes down to three things.
Avoid thermal shock
Let the tree spend a night in the garage before bringing it into the living room.
Keep it away from heat
Radiator, fireplace, wood stove: heat is the first enemy of the needles.
Place it near a window
Light and cooler air noticeably extend how long it holds.
How long will my cut tree last?
A Nordmann has an average lifespan of three weeks. To cover the whole festive period, we recommend delivery from 27 November onwards.
My tree is dropping needles, is that normal?
Yes, during the first few days after installation. To limit it, keep the tree away from any heat source and avoid overheated rooms.
You can mist the branches lightly from time to time. And if your tree sits on a water stand, check the reservoir level regularly.
Does a potted tree last longer?
Yes, and it has the added advantage that it can be replanted.
If I replant my tree, will it survive?
We cannot guarantee it. Our potted trees are grown in culture pots, which improves their chances considerably: we estimate survival at around 50 %.
What happens to your tree in January
There is nothing to book with us. In most municipalities, natural trees are collected free of charge by the public waste service.
Bruxelles-Propreté collects across the 19 municipalities
Every year a collection of natural Christmas trees is organised, free of charge and with no registration. Your tree goes out with the garden waste, and that is that.
Check with your municipality
Collection of natural trees is free for households almost everywhere. Your municipality's collection calendar will give you the date.
We run a collection on 2 January
This service is aimed mainly at businesses and professional premises we have delivered to.
- Free of chargeIncluded in the regional collection service.
- Early JanuaryOn your neighbourhood's garden waste collection day.
- No decorations, no potPlaced against the façade, without blocking the pavement.
- Turned into compostAround 100 tonnes of conifers a year at Brussels Compost.
Check my neighbourhood's collection day ›
Do you take the tree back after the holidays?
We run a collection on 2 January, aimed mainly at businesses.
For households, municipalities generally provide a free collection of natural trees. In Brussels, Bruxelles-Propreté handles this across the 19 municipalities, free of charge and with no registration.
What if I have a potted tree?
It can be replanted in the garden. Move it gradually out of the heated room to avoid thermal shock, then plant it as soon as possible. We estimate the chances of survival at around 50 %, without being able to guarantee it: it depends on the weather and the soil.
Do you rent out Christmas trees?
No, we only sell them.
Bespoke decoration and professional projects
We dress reception halls, offices, shops and storefronts, from simple lighting to full decoration.
How much does bespoke decoration cost?
The price depends on production, transport, the choice between simple lighting or full decoration, and access to the site.
What are the installation and removal dates?
For bespoke decoration, installation takes place between 15 November and 15 December, and removal between 3 and 17 January.
How do I get a business quote?
Send us your delivery and billing details, the type of project (indoor or outdoor), your colours and the atmosphere you want, your requirements in trees, garlands and bespoke decoration, the planned installation date, and a few photos of the space to be decorated.
Does flocking hold up outdoors?
No. Flocking is designed for indoor use: outdoors, it does not hold.
Eco-cheques accepted, quality guaranteed
Can I pay with my eco-cheques?
Yes. You can pay for your order with Pluxee, Monizze or Edenred eco-cheques. A natural Christmas tree is a living product: it falls within the categories covered by the Belgian eco-cheque.
If your cheques don't cover the full amount, you top up with another payment method.
What guarantees do you give on tree quality?
Our trees are selected at our growers to guarantee you first-choice quality.
It remains a natural product: if it doesn't match what you expected, we replace it, on the basis of a photo and depending on the delivery date.
The best delivery dates go in November
Book your tree and your time slot while they're still free.
Choose my tree