Delivery

Help and information

Delivery terms

You choose your date when you order. We let you know the day before by email and SMS, with the time slot for our visit.

  • 18 Nov – 20 DecNatural tree delivery
  • 48 hArtificial trees and decorations
  • 72 hFlocking production time
  • Day beforeEmail and SMS with your slot
How it works

From order to your living room

Four steps, no surprises. Delivery is made by handing the product directly to the named recipient.

  1. You choose your dateThe delivery calendar appears when you confirm your order, just before payment. Available dates depend on your address.
  2. We select and prepare your treeChosen at our growers, wrapped in a protective net, with the cross stand or base fitted so it stands straight on arrival.
  3. You're notified the day beforeAn email and an SMS give you the time slot during which delivery will take place.
  4. Handed to you in personBy SKR Group for trees, by Bpost for parcels and artificial trees.
Where and when

Our delivery days by region

The exact date depends on your postcode. The calendar will show you the slots actually available.

Brussels, Walloon and Flemish BrabantEvery day
FlandersEvery Tuesday and Thursday
WalloniaEvery Monday and Wednesday
LuxembourgThree dates per season — check the calendar when ordering
We deliver to Belgium and Luxembourg. As Luxembourg dates are limited to three per season, it's worth ordering early: once they're full, there is no replacement slot.
Timings

How long, by product

Seasonal

Natural trees

Delivered from 18 November to 20 December, on the date you chose.

Seasonal

Flocked trees

Same period, with 72 hours of production time before dispatch.

All year round

Artificial trees

Shipped within 48 hours by Bpost, every day of the year.

All year round

Decorations and accessories

Baubles, string lights, kits and candles: shipped within 48 hours by Bpost.

Rates and transport

What delivery costs

Natural and flocked treesThe price is calculated at checkout, based on the tree and its height.
Parcels and artificial treesThe Bpost rate depends on the size and weight of the parcel. It's shown at checkout.
Our carriersSKR Group for trees, Bpost for parcels and artificial trees.
On video

A delivery, from the van to your living room

Frequently asked questions

About delivery

Do I need to be there for the delivery?

Yes, to receive the tree or the parcel.

If you're out, the tree is left in the garden or the garage. If nothing can be left safely, a new delivery has to be scheduled, with additional delivery charges.

Can I change my delivery date?

Yes, from your customer account, until 2 pm on the day before delivery.

After that time, preparation has started and the route is fixed: the date can no longer be changed.

Do you deliver to Luxembourg?

Yes, on three dates per season. They appear in the delivery calendar when you confirm your order, if your address is there.

As those dates are limited, we recommend ordering early: there is no catch-up slot once the three runs have been made.

How is the tree packaged?

Natural trees travel in a protective net: your home stays clean, your walls unmarked during installation, and the tree is protected in transit.

Who handles the delivery?

SKR Group for natural and flocked trees. Bpost for parcels and artificial trees.

How do I track my delivery?

Go to the track delivery page. You also receive an email and an SMS the day before, with your time slot.

The best dates go in November

Book your tree and your time slot while they're still free.

Choose my tree
A question? Call us on +32 (0)2 385 10 02 or write to us · See also returns and refunds and the FAQ.
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